No app download
A link by SMS or email is all it takes: tenants open the video session directly in their smartphone browser.
PROPERTY & FACILITY MANAGEMENT
Resolve tenant issues sooner. Prepare visits more effectively.
With Responder Video, tenants show the issue directly on their smartphone. Your team can assess the situation more clearly, provide suitable help and prepare necessary tradesperson visits more effectively.
Entercast Business Partner
FROM THE TENANT'S PERSPECTIVE
Show the issue instead of explaining at length.
Easy access and a shared view of the issue make the service conversation simpler.
Easy access to visual help
Direct visual communication
A leaking drain trap or a heating error message can be shown on camera. This makes communication easier and can reduce misunderstandings and language barriers.
Easy to get started
Tenants do not need an account or a password of their own. A compatible smartphone, camera access and an internet connection are sufficient.
Opportunities & benefits in daily life
Immediate help & shorter waits
Suitable minor issues can be addressed during the remote conversation. A tradesperson's visit may then be unnecessary.
Flexible scheduling
By appointment, a brief visual assessment can fit into daily life or a lunch break.
Fewer visits inside the home
Unnecessary initial inspections can be avoided. When a site visit is needed, a prior assessment helps make it more focused.
Fewer repeat appointments
Visual preparation helps establish the required expertise, tools and spare parts before a visit. This can reduce avoidable follow-up appointments.
FOR PROPERTY & FACILITY MANAGERS
One tool for clearer service processes.
Responder Video complements your existing workflows, from the first tenant enquiry to preparing and documenting a visit.
Suited to teams and property portfolios
Flexible licensing model
Usage-based plans with unlimited agent accounts enable deployment across teams, properties and rotating shifts. We agree with you how external service providers can participate.
Use existing devices (BYOD)
Modern smartphones and a browser replace additional specialist hardware. Smart glasses or special tablets are not required to get started.
Digital documentation within the service process
Images, recordings and reports support documentation. Consent, retention and connection to your CAFM or ERP system are agreed for the specific use case.
Versatile use
One solution for tenant support, technical maintenance, visual property checks and coordination with service providers. We define its scope and responsibilities together.
Opportunities & potential for your organisation
Reduce process and travel costs
Fewer unnecessary initial inspections and better-prepared visits can reduce the cost per resolved ticket.
Deploy skilled staff more effectively
Service staff and junior technicians can perform an initial assessment under expert guidance. Senior specialists can help remotely when needed.
Make the ESG contribution measurable
Documented avoided trips, distances and vehicle data can be used to produce a transparent estimate of avoided emissions.
Support tenant satisfaction & asset value
Faster assessment and more reliable processes can reduce complaints and strengthen tenant retention. Effects on property returns and building value need separate assessment.
Improve the first-time-fix rate
An initial visual assessment supports preparation for the first site visit. We measure in the pilot whether more issues are resolved during the first visit.
We assess the benefit using your cases: cost per resolved ticket, site visits, first-time-fix rate and tenant satisfaction. Actual results depend on case types, adoption and process design.
Product information: official Responder Video website. Features, licensing scope and integrations are agreed for your use case.
YOUR NEXT STEP
How does visual assistance fit your properties?
Start with six questions in the self-check, or talk to us about typical tenant issues and a suitable pilot.