SELF-CHECK / SERVICE PROCESS
Where could your service become simpler?
Six questions help identify typical friction points and choose a suitable next step. The assessment is guidance, not a scientific diagnosis.
Question 1 of 617 %
Approximately how many service cases do you handle per month?
A rough estimate is enough.
MEASURE IN THE PILOT
First-contact resolution rateRepeat contactsOn-site visits per 100 casesCustomer satisfaction after contact
Compare the same case types before and during the pilot where possible. An avoided journey is only a success if the issue is resolved or the visit is better prepared.