Connect construction-site service technicians, machine operators and remote hands with your experts. Responder Video adds a shared view of equipment or IT hardware to your existing service conversation.
Entercast Business Partner
Support distributed teams with diagnosis, visit planning and documentation across industrial plants, data centres and decentralised IT workplaces.
On-site staff show servers, UPS units, switches and storage systems on camera. LED status codes, ports and cabling support diagnosis. Specialists can visually guide approved tasks such as replacing disks, RAM or power supplies.
Help staff at distributed locations and home offices with physical hardware issues, such as docking stations, monitor connections, IP phones or printers.
Machine operators and service technicians show the situation on site. Your technical helpdesk can assess symptoms, guide diagnostic steps and prepare the next visit more effectively.
International customers can remotely observe agreed test steps, machine acceptance checks and audits. Test plans, evidence and required on-site attendance are agreed beforehand.
Capture visible defects, nameplates and serial numbers before travelling. This helps select suitable spare parts, tools and specialists and can avoid wasted visits.
Support installation partners and external IT providers during installation and maintenance work. Shared visual checks and questions support training and agreed acceptance checks.
Recordings and structured service reports provide a basis for ERP, CRM or ticketing systems such as ServiceNow or Jira. We assess automated transfers, AI-assisted reporting and required interfaces for each project.
On-site staff show what remote desktop access cannot capture: hardware, connections, indicators and the machine's condition.
When the server will not boot or the screen remains black, an independent smartphone camera shows the hardware. The mobile device needs an internet connection, for example through mobile data.
A link by SMS or email connects external partners, technicians or staff to your team, without an app installation or a separate account for the recipient.
Compatible standard smartphones and tablets let you start with existing devices. Camera, connection and suitability for the work environment are tested during the pilot.
Pointers, still images and freehand drawings make components and connections clear in the live view. Work is performed by qualified personnel following approved work and safety procedures.
Usage-based plans with unlimited agent accounts support global service teams, rotating shifts and IT administrators. External partner access and licensing scope are agreed for your deployment.
Product information: official Responder Video website. Features, licensing scope and integrations are agreed for your use case.
Visual assistance connects specialist knowledge with the actual condition on site. Its benefit comes from working together with your service and maintenance processes.
Early visual diagnosis can shorten mean time to repair (MTTR). We measure its impact on critical IT systems and production equipment using comparable incidents.
Senior administrators and specialist engineers support on-site technicians and remote hands remotely. Expertise can be available at more locations without a trip for every diagnosis.
Visual preparation helps identify the right spare parts before travelling, for example a specific RAID controller or replacement cable. We test in the pilot whether more cases are resolved during the first visit.
Avoided technician journeys and flights can save budget and travel time. Documented distances and transport modes enable a transparent estimate of avoided emissions for your ESG assessment.
In the pilot, we compare MTTR, first-time-fix rate, travel effort and cost per resolved case. Case types, downtime and avoided distances are documented using jointly agreed measurement rules.
Start with the self-check or talk to us about your equipment, service teams and a suitable pilot.
